1. Privacy Commitment
Ember Grill Society values your privacy and is committed to maintaining the strict confidentiality of all personal information submitted to our venue, both on-premises and through this website. We treat all guest information with care, discretion, and respect, aligning our practices with applicable Australian privacy laws.
Our hospitality philosophy extends beyond the dining room: just as we curate a refined, intimate atmosphere in our woodfired dining spaces and private card salon, we also maintain a protected environment for your personal details and correspondence.
2. Information We Collect
We collect only the essential personal data required to provide reservation services, respond to enquiries, and enhance your experience with Ember Grill Society. No unnecessary or overly sensitive personal data is requested or stored.
Depending on how you interact with us, the information we may collect includes:
- Basic contact details such as your name, email address, and phone number
- Reservation details including date, time, party size, and seating preferences
- Event or social banquet details, such as occasion type and special requests
- Dining preferences and relevant notes you choose to share (for example, dietary considerations or accessibility needs)
- Limited technical information when you browse our website, such as anonymised usage data and basic device information necessary for site functionality and security
We do not intentionally collect sensitive information (such as health or biometric data) unless it is voluntarily provided by you where it is directly relevant to your Ember Grill Society experience (for example, a food allergy). In such cases, we only use this information to keep you safe and comfortable while you are with us.
3. How We Use Your Information
Personal data is used exclusively to fulfil guest requests, manage event bookings, and deliver tailored communication related to Ember Grill Society experiences. Specifically, we use your information to:
- Confirm, modify, or manage your reservations and private bookings
- Coordinate woodfired dining experiences, social banquets, and private card lounge gatherings
- Respond to enquiries submitted through our website, phone, or in person
- Provide important updates about your booking, such as timing adjustments or venue information
- Share, where you have requested or consented, information about upcoming events hosted at Ember Grill Society
We do not use your personal information for unrelated purposes, and we do not engage in unsolicited or unrelated marketing campaigns using your details.
4. Data Security Measures
We implement industry-standard security protocols and restrict access to any stored personal information, ensuring guest identities and correspondence remain safeguarded at all times. Our approach to data security includes:
- Limiting access to personal information to authorised Ember Grill Society team members who require it to deliver our services
- Using secure systems and processes to store reservation and contact information
- Maintaining safeguards designed to protect against unauthorised access, modification, disclosure, or misuse of personal data
- Regularly reviewing our operational procedures to align with evolving security and privacy expectations
While no online or offline system can be guaranteed as completely secure, we take reasonable steps to protect the personal information in our care and to respond promptly should any concern arise.
5. Sharing of Personal Data
Your information is never sold, rented, or shared with third parties for marketing purposes. We respect the private nature of your visits, reservations, and event enquiries.
Disclosure of your personal data only occurs in limited circumstances, such as:
- Where it is required by Australian law, regulation, or a lawful request from an authorised authority
- Where it is necessary to protect the integrity, safety, or security of our guests, team, or venue
- Where you have provided explicit consent for a specific form of sharing (for example, coordinating with a trusted supplier involved in your booked event)
In each case, we only share the minimum amount of information needed to fulfil the relevant obligation or request.
6. Your Rights and Choices
Guests may request access, corrections, or removal of their personal data by contacting our hospitality team through the provided channels at any time. Subject to applicable Australian laws, you may:
- Request confirmation of whether we hold personal information about you
- Request a copy of the personal information we hold, in a reasonable format
- Ask us to correct or update inaccurate or incomplete details
- Request that we remove information that is no longer required for the purposes described in this policy
To exercise any of these rights, or to ask a question about how your data is handled, you can reach out to us via the Contact Us page or speak directly with a member of our hospitality team during your visit.
7. Cookies and Tracking
Our website uses minimal, non-intrusive cookies strictly for basic page functionality and security. These cookies assist in delivering a smooth browsing experience, ensuring pages load correctly and that essential features work as intended.
We do not use tracking pixels, behavioural profiling, or third-party advertising systems on our website. Any usage data collected is aggregated and anonymised, used only to understand general site performance and to maintain a reliable, secure digital presence for Ember Grill Society.
For more detail on how cookies operate on our site, including any options you may have around browser settings, please review our dedicated Cookie Policy.
8. Policy Updates and Contact
We regularly review and update this Privacy Policy to remain aligned with legal requirements and industry best practices, as well as to reflect the evolving nature of Ember Grill Society's hospitality experiences. Any significant changes to how we handle personal information will be reflected on this page.
For questions or concerns regarding your privacy, or to connect with Ember Grill Society's appointed privacy officer, you can:
- Submit an enquiry via our Contact Us page
- Raise your query when speaking with our team while visiting the venue
We will treat all privacy-related communications with discretion and aim to respond within a reasonable timeframe, ensuring your experience with Ember Grill Society remains both refined and respectfully protected.